Returns are accepted within 7–14 days of delivery. Items must be unused and in original packaging condition. Products that do not meet these conditions may not be eligible for return.
All returned items must be in their original state without damage or signs of use. Packaging, tags, and accessories should be included. We reserve the right to reject items that fail inspection.
To initiate a return, customers must contact support and request approval. Once approved, instructions for pickup or shipping will be provided. Unauthorized returns may not be accepted.
Certain products cannot be returned due to hygiene, safety, or digital nature. These include digital goods and perishable products. This ensures quality and safety standards are maintained.
Refunds are issued using the original payment method used at checkout. Once the return is approved and inspected, processing begins. The amount is usually credited within 7–10 business days.
Refunds are only processed after successful inspection of returned items. If the product does not meet return conditions, refunds may be declined. Customers will be informed of the final decision.
Refund processing times may vary depending on the payment provider. Bank or gateway delays are beyond our control. We ensure timely initiation from our side after approval.
Shipping fees are generally non-refundable unless the return is due to our error. Return shipping costs may be deducted depending on the case. Full details are provided during return approval.